FAQ – Returns
At northandsails.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days of delivery for a refund or exchange.
How do I return an item?
- Log in to your account on northandsails.com and go to “My Orders”.
- Select the item(s) you wish to return and follow the instructions.
- Pack the item(s) securely in the original packaging, including all tags and labels.
- Attach the prepaid return label (if applicable) and ship the package.
What is the return policy?
- Items must be unused, unworn, and in their original condition with all tags attached.
- Returns must be initiated within 30 days of delivery.
- Final sale items (marked as such) cannot be returned or exchanged.
- Return shipping costs may apply unless the return is due to a defect or error on our part.
How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method. Exchanges are subject to product availability.
Can I exchange an item?
Yes! If you’d like a different size or color, select “Exchange” when initiating your return. Exchanges are processed once we receive your original item.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately. We’ll arrange a replacement or refund at no additional cost.
For more details, visit our full Return Policy on northandsails.com.
Still have questions? Reach out to our customer service team—we’re happy to help!